FAQ

Nappies and swim nappies are available at the Finest Family hotel reception.

Swim nappies are available at reception at a price of € 1.00 per nappy.
For a pack of 5 everyday nappies we charge € 2.00 per pack.

No, advance payment is not necessary. You are welcome to pay for your stay on site.

You can pay in cash, with Visa, Mastercard, American Express, Diners Club, debit card or Reiters vouchers.

Yes, we are happy to provide you with the hotel's own buggies. These are available directly in the hotel lobby.

Bad Tatzmannsdorf is located in sunny southern Burgenland and has over 300 days of sunshine a year. The climate is warm and temperate with an average annual temperature of around 9 °C. Even in the driest month of February there is intermittent rainfall. The warmest months are June and July, when temperatures can reach up to 33°C. In the winter months, the average daily temperature drops to between 4 and 6 °C.  Click here for the webcam.

The Hotel Reiters Finest Family in Bad Tatzmannsdorf is around 137 km from Vienna Airport - the journey takes around 90 minutes. Graz Airport is the closest option at a distance of 91 km and can be reached in around 60 minutes.

We will be happy to organise a transfer for you from the airport, train station or your private address. Please let us know at least two days in advance so that we can arrange everything for you in good time.

Yes, the Hotel Reiters Finest Family in Bad Tatzmannsdorf is easily accessible by public transport. The B01 bus line runs daily between Vienna, Oberwart and Bad Tatzmannsdorf. A free transfer from the nearest bus stop to Hotel Reiters Finest Family is of course possible. Please let us know at least two days in advance so that we can organise your pick-up.

Yes, the Hotel Reiters Finest Family has two underground car parks with free parking spaces for our guests. To enter the car park, please ring the bell at the entrance or hold your room card in front of the reader - the gate will then open automatically. When leaving the car park, simply drive up to the exit gate - it will open automatically for you.

Guaranteed room check-in with spa and wellness use is possible from 15:00. Earlier room check-in can be booked subject to availability at an extra charge and can be requested from 18:00 the day before at the earliest by telephone on +43 3353 8841. 

Please note that rooms must be vacated by 12:00 noon on the day of departure. You are welcome to enquire about room availability for your day of departure from 18:00 on the evening before. 

A holiday advisor at our hotel will be happy to inform you about our exact arrival and departure packages.

The price includes breakfast buffet, lunch buffet, afternoon cake, multi-course dinner menu or buffet, ice cream and drinks (non-alcoholic drinks, premium spirits, cocktails and wine), childcare, wellness area incl. saunas and activity programme. A detailed list can be found in our inclusive services. Lunch is also included on the day of departure. You can take advantage of the all-inclusive services from 3 p.m. on the day of arrival until 3 p.m. on the day of departure. Lunch is also included on the day of departure.

Hotel Finest Family has a limited number of pet-friendly rooms with a small, fenced-in garden. Please note our guidelines. Pets are not allowed in the restaurant, wellness or pool area. You are welcome to spend time with your four-legged friend in the lobby, directly opposite reception. For other animals such as cats or horses, please enquire in advance by telephone.

In our underground car park you will find charging stations for all common e-cars. Here you can charge your vehicle conveniently and with direct access to the hotel for an additional charge.

The fee is € 18.00. You will receive a charging card at reception, which you can use to activate the charging station.

The early arrival package at Hotel Reiters Finest Family is

• € 37 per adult

• € 16 per child from 3 - 6 years

• € 21 per child from 7 - 11 years

• € 26 per child from 12 - 15 years

The early arrival package includes the lunch buffet with drinks and use of the wellness areas from 12:00 noon.

If you have booked an early arrival, our all-inclusive services such as lunch, wellness area and childcare are available from 12:00 noon. If you have not booked an early arrival, you can use the hotel services from 15:00.

Our WLAN is available to you free of charge throughout the hotel. The current password is: Wohlbefinden.

The following meal times apply in the family restaurant:

• Breakfast buffet: 7:00 - 10:30 am

• Lunch: 12:15 - 1:45 pm*

• Multi-course evening menu: 6:00 - 8:30 pm*

Please arrive at the restaurant by 8:00 pm at the latest.

*Including warm meals for babies and toddlers

Awaiting you at the hotel bar:

• Afternoon snack & cake buffet 15:00 - 17:00

• Baby buffet: accessible throughout

Eating in the Büffeltränke next to Kasimir's Waterworld with the Kidsclub:

• Lunch: 12:00 pm

• Dinner: 6:15 pm

These times are reserved exclusively for children. The children eat together with the kids' club team in the buffalo watering hole and keep to themselves. (Booking required)

At the pool bar:

• Dairy products and fruit: 12:00 - 18:00

• Afternoon cake: 15:00 - 17:00

Our breakfast buffet leaves nothing to be desired:

• Drinks: vanilla and chocolate milk, dairy products, large tea buffet, coffee and filter coffee. At our drinks station you will also find our own juices and freshly squeezed fruit juices for self-service.

• For allergy sufferers and the diet-conscious: gluten-free and lactose-free products, various types of milk (including plant-based alternatives), gluten-free bread and a selection of yoghurt - including natural and vanilla yoghurt.

• Muesli and toppings: A large selection of muesli and regional yoghurt. Nuts, linseed and chia seeds are available as toppings.

• Fresh fruit: Seasonal and regional fruit is provided fresh daily at the buffet.

• Egg dishes: Egg dishes can be freshly prepared to order in our show kitchen.

• Bread and spreads: Our bread comes from our own production, baked by our in-house master baker. A wide selection of honey and jams rounds off the breakfast offer.

For our youngest guests, we offer a lovingly coordinated programme:

• our own toddler & baby buffet

• freshly prepared baby porridge every day

• selection of follow-on milk and HIPP products.

• Pre HA combiotik

• HA 1 combiotik

• HA 2 combiotik

• Bio combiotik 1

• Bio combiotik 2

Yes, of course we take food allergies and intolerances into consideration. Please inform us in writing at least 7 days before your arrival if you suffer from allergies or intolerances. In the case of severe allergies, we also ask you to provide a detailed list of foods that you are not allowed to eat.

At Hotel Reiters Finest Family in Bad Tatzmannsdorf, we offer a small selection of gluten- and lactose-free dishes throughout the day. We are also happy to provide you with individual alternatives. Additional requests can be charged separately.

Yes, in our restaurants you will find vegetarian and purely plant-based vegan dishes all day long.

Lunch is included on the day of departure at Hotel Reiters Finest Family. If you would like to book lunch on the day of arrival, please let us know by 6 pm at the latest on the day before your arrival by calling +43 3353 8841. We will then be happy to check availability.

Yes, highchairs are available for our younger guests in the restaurant at Hotel Reiters Finest Family. These are prepared for you and placed directly at your dining table.

As long as the kitchen is not too hectic, we welcome curious little visitors to the kitchen.

At the breakfast and lunch buffet, you can choose the portion size according to your wishes. We are also happy to offer you smaller portions for served dishes at dinner.

Yes, our lunch is served daily as a buffet and is available from 12:15 to 13:45. We ask you to eat in street clothes in the restaurant.

The lunch buffet offers different dishes every day:

• Starters

• Salads

• Clear soup with garnish

• Main courses: a meat or fish dish as well as a vegan alternative

• Desserts from our in-house patisserie

• Homemade ice cream with up to 6 flavours, optionally with Smarties or waffles

• Bread buffet with different varieties

• Drinks buffet with:

  • Regional red and white wines

  • House wines from our own vineyards

  • Coca-Cola drinks column with various soft drinks

  • Regional and house fruit juices for self-serve

At the children's buffet, there are three varied dishes every day, including:

• Vegetables

• Savoury side dish (e.g. rice, potatoes)

• Meat dish

• Vegetarian option

If there is nothing suitable for your child, we also offer an alternative menu, which is also available in the restaurant in the evening. You can choose from the following dishes, among others:

• Schnitzel (pork, chicken or veal) with a side dish

• Spaghetti (bolognese, pomodoro or with butter)

• Sausages (Frankfurters, Käsekrainer, Bratwurst)

• Fish fingers

• Various side dishes such as vegetables, rice, potatoes, fries, etc.

Yes, breakfast is included in the room rate.

Yes, fresh juices and various types of coffee are offered.

Yes, there are also warm egg dishes at breakfast, freshly prepared for you in the show kitchen.

You can order breakfast to your room for an extra charge.

Yes, all drinks - including non-alcoholic drinks, premium spirits, cocktails and wine - are included with meals. We are also happy to bring the following drinks directly to your table during meals:

• Beer (Zwickl, Weizen, Goldbräu as well as non-alcoholic Weizen and free beer - all from Stiegl)

• Hugo, Aperol, Bellini (sparkling wine with peach nectar)

• White spritzer

• Mineral water (sparkling) and still tap water (we do not offer still mineral water)

The following drinks are available for self-service at the drinks buffet:

• Regional red and white wines as well as our own wines

• Various soft drinks (Coca-Cola, Fanta, Sprite, etc.)

• Our own fruit juices and regional juices

Wine lovers are also welcome to purchase special wines. Discover our exclusive wine list (for an extra charge, billed to your room).

Dinner takes place daily from 18:00 to 20:30 in our restaurant.
Seating takes place until 20:00, the buffets remain open until 20:30. The chefs will prepare your appetiser freshly in our show kitchen. You can choose between a classic and a vegan dish.
In the evening, you can choose from three menus, each with the following options:

• Meat

• Fish

• Vegan

How does dinner work?

• Starter: fresh from the show kitchen or from the starter buffet

• Salad buffet with toppings, selection of cheeses and fresh bread

• Main course and dessert: served at the table

We are happy to take your wishes into account - whether you want to eat more quickly, have the children eat earlier or eat separately: We adapt to your rhythm.

Your table will be allocated to you on the day of arrival and is available for breakfast, lunch and dinner. We have various highchairs and baby bouncers available for our youngest guests.

All meals are included in the room rate. However, you can also order steak 6 days a week for an extra charge.

Breakfast and lunch are served buffet style at Hotel Reiters Finest Family. For dinner, we offer a combination of buffet and served dishes so that you can enjoy a varied selection.

Yes, Hotel Reiters Finest Family also has its own children's buffet for our younger guests - lovingly arranged and at a lower height so that it is adapted to the size of the children and they can get their own food. We also offer a small gourmet menu with favourite dishes for children in case there is nothing suitable at the buffet.

Yes, the kitchen also offers vegetarian and vegan dishes.

You can find the current menu online in our Gastfreund app and in our restaurant.

There is no classic midnight snack, but fresh fruit is available around the clock at the bar. You can also heat up baby porridge at any time.

Yes, in the kitchen of the Hotel Reiters Finest Family, food is freshly prepared on site. Many delicacies such as ice cream, pasta, bread and pastries are prepared daily and with lots of love in-house.

No, the restaurant at Hotel Reiters Finest Family is reserved exclusively for our hotel guests. This way we can ensure a relaxed atmosphere and the highest quality for young and old.

Yes, an afternoon snack with coffee and cake awaits you daily from 15:00 to 17:00 at Hotel Reiters Finest Family.

You are welcome to inform us of any special dietary requirements in advance. We will do our best to fulfil your wishes. Please note, however, that we cannot guarantee or customise any special diets. Thank you for your understanding.

No, allergens are not labelled directly on the dishes or buffets. However, our service and kitchen staff will be happy to inform you about allergens contained in the dishes. Please simply speak to our team!

No, our kitchen does not offer halal-certified dishes. However, we make sure we have a varied selection of dishes and will be happy to advise you personally on suitable alternatives.

No, kosher food is not offered at Hotel Reiters Finest Family.

Yes, if you have health restrictions, our kitchen team will be happy to prepare special meals for you. Please let us know your requirements in writing at least 7 days before your arrival so that we can cater for them as well as possible.

Yes, we offer room service for an additional charge. However, there is no separate room service menu. We are happy to bring drinks to your room.

Yes, we work a lot with regional products and produce from our own farm.

Yes, some of the ingredients used are organic and sustainable.

Yes, the meat comes from species-appropriate husbandry and our own farm.

Yes, we offer seasonal specialities and adapt our dishes to the respective season.

Yes, every evening we serve fresh fish with our menu.

Yes, every Wednesday we invite you to a varied buffet evening with a different theme.

Yes, on occasions such as Halloween, carnival and during the Christmas holidays, we adapt our menus specifically to the holidays.

Yes, every Wednesday in the summer holidays we organise a barbecue evening, weather permitting.

Yes, there is an open show kitchen in the restaurant where you can watch the chefs preparing the food.

Our food is always freshly cooked. Quality and freshness are our top priorities.

We will gladly try to fulfil your individual wishes.

Yes, allergens such as peanuts are used in our kitchen. Please inform us of any allergies or intolerances in good time so that we can take them into account as much as possible.

No, for reasons of hygiene it is not permitted to cook for yourself in our hotel kitchen.

No, we cook with sunflower oil and olive oil.

All our dishes are prepared without the addition of flavour enhancers.

Yes, our chef is often to be found in the restaurant and is happy to hear from you.

Yes, our staff are specially trained in dealing with allergies and will be happy to answer any questions you may have.

Yes, our staff are multilingual.

Yes, our kitchen staff are certified and regularly undergo further training.

Yes, you are welcome to give feedback directly to the kitchen.

Yes, our products are reused. Our employees are very hungry and eat the rest ;-D

We endeavour to pay attention to regional supply chains.

Yes, every kitchen employee is trained every year and receives a HACCP training certificate.

Yes, the pool bar offers non-alcoholic drinks, juices, tea, coffee and cocoa. There are also dairy products and fruit during the day and fresh cake from 15:00. This offer is included for you as part of our All Funclusive offer.

On the day of arrival, the wellness area including saunas is available to you free of charge from 3 pm.

The Hotel Reiters Finest Family offers a 4,400m² fun & wellness area.

At Finest Family, the Kasimir Waterworld with children's and baby pools, a thermal bathing area (indoor & outdoor) and an exclusive adults-only yin-yang spa await - so there's something for everyone!

No, the sunbeds and baskets at our pools and in the thermal spa area are available on a first come, first serve basis and unfortunately cannot be reserved.

Our spa area is open for you daily from 07:00 to 20:00.

Yes, the Yin Yang Spa is exclusively for adults (aged 16 and over) and offers a brine steam bath, a soft sauna, a panorama sauna and the textile-free Yin Yang signature pools.

No, a day spa for external guests is not offered at Hotel Reiters Finest Family.

No, the wellness area of the Reiters Supreme Hotel cannot be used by Family Finest hotel guests. The two hotels have separate and spacious spa & wellness areas.

A total of 9 pools are available at the Hotel Finest Family: 5 outdoor and 4 indoor pools - spread over more than 4,400 m² of water & wellness world:

• Thermal pool (indoor & outdoor)
• Freshwater pool (indoor & outdoor)
• Kasimir Waterworld Active pool (freshwater)
• Kasimir Waterworld Freshwater baby pool (indoor & outdoor)
• Yin-Yang-Signature-Thermalpool
• Yin-Yang-Signature-Sweetwaterpool

All indoor and outdoor pools are located on level -2.

Thermal pool (indoor & outdoor): 34 °C
Freshwater pool (indoor & outdoor): 22 °C
Kasimir Waterworld Active pool (freshwater): 34 °C
Kasimir Waterworld freshwater baby pool (indoor & outdoor): 34 °C / 33 °C
Yin-Yang-Signature-Thermalpool: 34 °C
Yin-Yang-Signature-Sweetwaterpool: 17° C

At Hotel Reiters Finest Family you will find both thermal and freshwater pools - from family-friendly pools with slides to exclusive signature pools in the adults-only area.

Yes, Kasimir Waterworld offers freshwater children's pools with slides as well as an indoor and outdoor baby pool with fresh water.

Yes, different sizes of water wings can be purchased at reception.

No, there are currently no swimming courses on offer.

Thermal spa: Finnish sauna & saunarium (on request), infrared cabin

Yin-Yang-Spa (Adults-only): Brine steam bath, soft sauna, panorama sauna

Kasimir Waterworld: apple tree sauna, rainbow sauna

Yes, the Yin Yang Spa is accessible from the age of 16, is textile-free and includes steam baths, saunas, signature pools and a lounge with drinks and relaxation areas.

Yes, relaxation rooms are available at Hotel Reiters Finest Family:

Thermal spa: Mystic room (adults-only, from 16), Whisperhall (family relaxation room)

Yin-Yang-Spa: Yin-Yang-Lounge (Adults-only, from 16)

Brine steam bath & soft sauna (Yin-Yang-Spa): 11:00 - 19:00
Panorama sauna (Yin-Yang-Spa): 13:00 - 19:00
Family sauna (Thermalspa): on request
Apple tree & rainbow sauna (Kasimir Waterworld): 12:00 - 18:00

The wellness area is accessible via lifts. The hotel (built in 1995) has been partially adapted to make it barrier-free, e.g. with handrails and separate lift access to the restaurant.

No, a pool lift is not available. However, assistance can be arranged individually with the reservations team.

Changing facilities with cloakrooms are available on level -2.

Yes, all bathing utensils are available in the spa area. You will also receive a loan bathing bag with bathrobes, sauna towels and baby and children's bathrobes on arrival.

Yes, soothing massages and Far Eastern Ayurveda treatments await you in our Sanctuary Spa, and we also offer numerous beauty and wellness treatments in our Finest Beauty.

Reiters Finest Beauty: Winzergasse in the direction of the Supreme Hotel

Sanctuary Spa: in the Reiters Supreme Hotel, level -3 (access via Winzergasse)

Treatments:
Mon-Sat 09:30 - 18:00
Sun 09:00 - 16:00

Hairdresser: Mon, Wed, Fri & Sat 09:30 - 17:00

Yes, short-term requests for treatments are possible. However, we recommend that you book early by phone or e-mail to secure your preferred dates.

Yes, external guests can also book treatments. These are available on request and depending on the hotel's capacity utilisation.

Yes, you can hire bikes, e-bikes and e-mountain bikes at Hotel Reiters Finest Family. In the warm season, we organise weekly guided bike tours through the beautiful countryside around our hotel in southern Burgenland. The railway line cycle path and the Burgenland trails are also in the immediate vicinity. Bicycles for adults are available for a fee and depending on the rental period at the nearby Hotel Reiters Supreme.

Yes, we offer children's bikes for hire. You can collect these yourself from the bicycle cellar in the underground car park -3. Use is subject to a charge and depends on the rental period.

As part of our activity and adventure programme, we also offer various yoga sessions. You can find details and dates at reception or in our Guestfriend app.

In addition to the already incredible pool and sauna area for enjoyable holiday pleasures, we also offer you a wide range of activities for your well-deserved break at Hotel Reiters Finest Family. In addition to animal feeding and golf taster sessions, there is a comprehensive range of activity and adventure programmes to choose from. Details and dates can be found at reception or in our Guestfriend app.

There are special prices for guests of Reiters Hotels, from which you benefit as a hotel guest. We will be happy to inform you about this at reception or in our guest app.

From yoga to spinal gymnastics as well as water buffalo feeding with our animal keepers, golf taster sessions and horse-drawn carriage rides, the programme changes daily.

You can find a list of our current and upcoming events in our digital guest folder or on the notice boards on site.

Southern Burgenland is an enchanting landscape for slowing down and has a touch of unspoilt nature. The idyllic hilly landscape is ideal for long hikes, e-biking and cycling or for running, Nordic walking and golfing. We will be happy to provide you with information about the many nature and leisure activities in and around the Hotel Reiters Finest Family at reception.

Yes, of course there is a baby monitor in your room. This works via the room telephone in conjunction with your own mobile phone. Please contact reception if you have any questions.

Yes, a luggage trolley is available in the lobby. Our team will be happy to help you transport your luggage on request.

No, you can get the goat feed directly at the goat enclosure. There is a feeding machine there that can be operated with a 1 euro coin.

The Jeton are intended for the ball track in the Funpark. You can get a Kasimir ball from the machine with one Jeton. Your children can of course keep the ball and take it home with them.

To use the children's bikes in the Funpark, you need a 2-euro coin to release the bikes.

• We ask you to register children under the age of three for childcare at the Zwutschgerlclub by 18:00 the day before, so that we can offer individualised childcare based on the needs of the children.

• Children over the age of three do not need to be registered in advance and can come to the Kidsclub at any time during the childcare hours. Please remember to let us know at least one hour before the respective meal time whether your child will be attending the supervised children's meal.

• The kids and bulls can join the childcare or the various programme items individually.

Childcare in the Kidsclub and the Zwutschgerlclub takes place daily from 09:00 to 21:00. For childcare at the Zwutschgerlclub, please register your child at reception or at the Kidsclub by 18:00 the day before.

• 6 months to 3 years: Zwutschgerlclub

• from 3 years: Kidsclub

• from 8 years: Bulls

No, there is no separate childcare room for children over the age of 8. Our Bulls supervisors pick up the children from the meeting point and take them to the respective programme item. However, older children are also welcome in the Kasimir Kidsclub childcare rooms at any time. The following areas are additional highlights for all Bulls:

• Indoor play area with soft play system

• Bulls Base Camp with 6-fold trampoline, interactive Valo Arena, interactive trampoline, bouldering hall, darts, table tennis, air hockey, table football, slackline, badminton

• Game Lounge with table tennis, table football, Billiards

• Fix & Foxi room with gym

• Fun Park with fun court including basketball & football pitch, a zip wire, a small go-kart race track

• Outdoor playground with trampoline, water slides, water playground and much more

Our childcare is all-inclusive and therefore already included in the price of your overnight stay. So there are no hidden costs on site or surprises on the bill.

Our childcare is lovingly organised and tailored to the needs of different age groups - so that every child feels completely at ease with us.  Our childcare team offers fun, games and well-being in three different age groups:

Zwutschgerlclub (from 6 months): Our youngest guests are in the best of hands at the Zwutschgerlclub. With a great deal of sensitivity, they can spill, play and discover the world with all their senses.

Kasimir Kidsclub (from 3 years): The big adventure starts here for all little explorers: whether it's a creative programme, a treasure hunt through the hotel or fun dancing and playing together - every child gets their money's worth here.  Our professional child carers are ready to listen to all the concerns of their charges.

Bulls (from 8 years): Children aged eight and over can also look forward to their own action-packed programme. At weekends and during the holidays, the Bulls programme entices children with activities based around Create, Active and Nature.

Yes, there is a daily taster session at the Zwutschgerlclub from 17:00 to 18:00. This gives you and your child the opportunity to get to know the carers and the facilities before the registration deadline.

Yes, there is a familiarisation phase in the Kidsclub. Before the programme starts, we offer a daily taster session for parents and children from 09:45 to 10:45. During this time, you and your child can get to know the carers personally and visit the childcare facilities.

Our team of carers will lovingly look after your child's needs. If your child feels unsafe in external care, the carers will work closely with you to find the best possible solution for you and your child.

Yes, there is a snack in the Kidsclub. We regularly offer fruit, vegetables, sandwiches and small snacks. As we do not have regular snack times, the snacks are organised according to the children's needs.

Yes, we offer the children water and tea around the clock. Fruit juices are also served with the main meals.

Yes, the children are nappied by the carers in both the Zwutschgerlclub and the Kasimir Kidsclub.

Yes, the Zwutschgerlclub has a lovingly furnished, temperature-controlled sleeping and resting room for the children. Simply let us know when your child normally rests and we will take care of the rest. Of course, children over the age of three are also very welcome in the sleep and rest room.

Everything your child needs for everyday life is already available in our clubs: nappies, wet wipes, a toilet, snacks, drinks and plenty of love and entertainment are provided. If your child brings personal items (dummy, cuddle cloth, drinking bottle), they are welcome to store them in their own cloakroom. We also ask that you bring clothing suitable for the weather (jacket and hat in the cold season, cap in summer, etc.).

We kindly ask you to inform the carers on site that your child is taking medication and to complete a declaration of consent.

No, the carers do not apply their own creams to the children. If your child is in childcare for a longer period of time and needs to be moisturised during the day, we ask that you bring your own creams and fill out a consent form on site so that the childcare staff can apply cream to your child.

An overview of all activities in the children's programme can be found in the hotel lobby on level 0, in front of the Kasimir Kidsclub on level -1 and in front of Kasimir's Waterworld on level -2. You can also view our programme overview online in the Gastfreund app.

No. The programme items in the daily children's programme take place without registration. However, as the Zwutschgerlclub programme takes place as part of childcare, children under the age of 3 must be registered for childcare by 18:00 the day before if they wish to take part in the Zwutschgerl programme.

The programme items in the Zwutschgerlclub are organised individually according to the children's mood and needs and are therefore not based on specific times of day.

Unless otherwise stated, the meeting point for all Kasimir Kidsclub programme items is in the Kasimir Kidsclub on level -1.

Unless otherwise stated, the meeting point for all Bulls programme items is at the Bulls Meeting Point, opposite the reception on level 0.

Yes, we regularly offer a variety of activities where parents and children can have fun together. These include rallies, creative workshops and other family highlights. Keep your eyes peeled for the #familytime label to spot family programmes in the overview.

You and your child are welcome to explore the supervised area together during the taster sessions. Outside of our taster sessions, our supervised areas are for children only.

Yes, there is! You are welcome to visit the play area at the bar on level 0 or the parent-child play area on level -2. You and your child can also use our soft play area, our Fix and Foxy room (gym) and our Game Lounge on level -1. The Bulls Base Camp provides even more action with numerous sporting highlights.

Our experimental workshop is open regularly as part of the Kidsclub and Bulls programme. Programme items that take place in the experimental workshop can be found in the regular children's programme.

The Reiters Showtheater is open at cinema times and show times. The times can be found in the regular children's programme and the cinema programme. To get to the show theatre, go through the connecting corridor on level -1 and turn left at the golden lion.

Bei unserem Bulls Base Camp handelt es sich um eine Indoor Fun Area und Sporthalle, die der ideale Treffpunkt für Jung und Alt ist. Das Bulls Base Camp bietet:

• 6-fach-Trampolin

• interaktive Valo Arena

• interaktives Valo Jump

• Boulderhalle

• Darts

• Tischtennis

• Air Hockey

• Tischfußball

• Badminton

• Tennisplätze (gegen Gebühr)

• Sportgeräteverleih (Tennisschläger, Bälle, Nordic-Walking-Stöcke)

No, the Bulls Base Camp is not part of our childcare facilities. The use of the equipment is your own responsibility.

Yes, there is! You can get free water from the Sport Café at Bulls Base Camp at any time.

Yes, children under the age of eight are also very welcome at Bulls Base Camp. Please bear in mind that Bulls Base Camp is not a supervised space and that your children are not under the supervision of the team of carers.

Yes, please let us know at least one hour before the main meals if your child will be eating with us.

• Supervised lunch: 12:00 to 13:00

• Supervised dinner: 18:00 to 19:00

The childcare rooms are closed during meal times, as we take the children to the Buffalo Drinking Trough (children's restaurant) for meals.

Yes, we often take the children outside as part of the programme. When the weather is nice, we also like to take the children out into the courtyard or to various playgrounds so that they can let off steam.

No. Childcare in the Zwutschgerlclub and Kasimir Kidsclub will continue as normal in the childcare rooms during the Kasimir Dance.

No. Childcare in the Zwutschgerlclub and Kasimir Kidsclub will continue as normal in the childcare rooms during the Lilly Disco.

No. Childcare in the Zwutschgerlclub and Kasimir Kidsclub will continue as normal in the childcare rooms during cinema time.

No, the Reiters Showtheatre is not part of our childcare facilities. Children who visit the Reiters Showtheatre are not under the supervision of the Kasimir Kidsclub.

Yes, but please bear in mind that your child is not under the supervision of the Kasimir Kidsclub.

No. The soft play area is one of our parent-child play areas and is therefore not under the supervision of the childcare team, unless the facility is being used as part of a programme item.

You can decide on site by filling out a Kidsclub pass whether or not your child is allowed to leave the supervised area. If your child is allowed to leave the supervised area alone, the duty of supervision of the childcare team lapses and is your own responsibility.

The Genusswerkstatt shop is open daily from 10:00 to 13:00.

Card and cash payments are accepted in the Genusswerkstatt shop. You can also have your purchase charged to your room.

Yes, we will be happy to leave your shopping for you in the fridge at reception.

You can redeem the arrival voucher in the Genusswerkstatt-Laden in Winzergasse (level -1).

The Genusswerkstatt is located in Winzergasse (level -1), the connecting corridor between Hotel Reiters Finest Family and Hotel Reiters Supreme.

You can obtain these at reception, at Finest Beauty or at Hotel Reiters Supreme in the Sanctuary Spa.

No, only our own wines are available for tasting.

On the day of departure, you can use the wellness area free of charge until 15:00.

No, you do not need a card for the wellness area on the day of departure and you can also enter the SPA without a card.

You can use the room until 12:00 on the day of departure. Late check out is possible depending on availability. The surcharge for this is €69.00 for the room. A firm confirmation is only possible the evening before your departure.