General information
The website www.finestfamilyhotel.at is provided to you by Hotel Reiters Finest Family. In principle, you can visit our website without telling us who you are. In this case, we only store access data without personal reference, such as the name of your internet service provider, the website from which you are visiting us and the name of the requested file. This information is evaluated for statistical purposes at most and is used to improve our services. You remain anonymous as an individual user.
Collection and use of personal data
The protection of your personal data is important to us. We collect and use your personal data exclusively in accordance with the relevant data protection regulations. In the following, we inform you about the type and scope of the personal data collected from you and the purposes for which this data is collected and used. Personal data is information about your identity, e.g. name, address, e-mail address, telephone number, IP data.
Personal data is only collected if you provide it to us to answer an inquiry or online booking, to execute an accommodation contract or when ordering a voucher. We use the personal data provided by you exclusively for the purpose for which you have provided us with the data. If your data is no longer required, it will be deleted.
We do not pass on your data, including your address and e-mail address, to third parties.
cookies
In order to make your visit to our website attractive and to enable you to use certain functions, we use so-called cookies. "Cookies" are small text files that are stored on your computer. Session cookies are automatically deleted when you close your browser. If permanent cookies are set, they enable your computer to be recognized the next time you visit the website and support, for example, the entry of your user name. Of course, you can reject cookies at any time if your browser allows this.
Data security
We use technical and organizational measures to protect our website and other systems against the destruction, loss, access, modification or dissemination of your data by unauthorized persons. However, despite regular checks, complete protection against all risks is not possible. We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.
Our newsletter
You have the option of subscribing to an e-mail newsletter via our website. We need your e-mail address for this. As soon as you have registered for the newsletter, we will send you a confirmation e-mail with a link to confirm your registration. You hereby give your consent to receive the newsletter. You have the right to withdraw your consent at any time in writing or by clicking on the unsubscribe link, without affecting the lawfulness of processing based on consent before its withdrawal.
Use of Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can object to the collection and storage of data at any time with effect for the future. You can find our contact address for the objection below or in our legal notice. Alternatively, you can use the deactivation add-on from Google Analytics (http://tools.google.com/dlpage/gaoptout?hl=de), provided it is available for your browser.
Please note that this website uses Google Analytics with the extension "_anonymizeIp()" and therefore IP addresses are only processed in abbreviated form in order to exclude the possibility of direct personal references.
Use of Google Tag Manager
We also use the services provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, to better understand the needs of our users and to optimize the offer on this website. Google is certified under the Privacy Shield Agreement and thus offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
To centrally manage these services, we use the "Google Tag Manager" to integrate the analysis and marketing services offered by Google into our website.
With the help of Google marketing services, we can display advertisements for and on our website in a targeted manner in order to present users only with advertisements that potentially reflect their interests. To do this, Google executes a code and uses so-called (re-)marketing tags, with the help of which an individual cookie is stored in the user's browser. For the use of cookies, see above.
The information collected can also be combined by Google with such information from other sources. If the user subsequently visits other websites, they can be shown ads tailored to their interests. As a result, only a rough localization is possible, the ads are not managed and displayed for a specific person, but for the cookie owner, regardless of who this cookie owner is. Of course, this does not apply if a user has expressly allowed Google to process the data without this pseudonymization. The information collected by Google marketing services about users is transmitted to Google and stored on Google's servers in the USA. The user's IP address is not merged with the user's data within other Google offers.
Among other things, we use cookies from the Google marketing service "Google AdWords". Further information on the use of data for marketing purposes by Google can be found at https://policies.google.com/technologies/ads, Google's privacy policy is available at https://www.google.com/policies/privacy.
Matching Hashed Data to Optimize Marketing Campaigns
We use features that allow us to match your hashed data from customer lists with Google, Meta, and Pinterest. This serves to improve conversion measurement, increase conversion rates, assign target audiences, and evaluate and optimize marketing campaigns. The specific features and their providers are:
Meta Customer List
(https://engb.facebook.com/business/help/170456843145568?id=2469097953376494&locale=de_DE):
For individuals outside the USA and Canada, this service is provided by Meta Platforms Ireland Ltd., Serpentine Avenue, Block J, Dublin 4, Ireland, and for all other individuals by Meta Platforms Inc., 1601 Willow Road, Menlo Park, California 94025, USA.
Google Customer Match
(https://support.google.com/googleads/answer/6379332?hl=de&sjid=6862507001635856014-EU):
For individuals in the European Economic Area and Switzerland, this service is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, and for all other individuals by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Pinterest Customer Lists
(https://help.pinterest.com/de/business/article/audiencetargeting):
For individuals in the European Economic Area, this service is provided by Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland, and for individuals in the USA by Pinterest Inc., 651 Brannan Street, San Francisco, CA 94107, USA.
These features enable us to more effectively and personally reach potential and existing customers through ads in Google Search, the Google Shopping tab, Gmail, YouTube, and Google networks, as well as on social media platforms like Meta (such as Facebook and Instagram) and Pinterest.
The personalization of advertising is based on audience assignment and is carried out by Google, Meta, and Pinterest using the information from your respective account and based on your activity and interests while using the respective services from Google, Meta, or Pinterest and their advertising partners. As an advertising partner, the hashed data matching enables us to target ads more precisely, for example ensuring that the ads shown via Google, Meta, or Pinterest are tailored to the audience-specific interests derived from your use of our shop. This hashed data matching does not require any special technologies. However, personalized advertising via Google, Meta, or Pinterest will only be shown if you have consented to the respective processing purposes via our consent banner or elsewhere with Google, Meta, or Pinterest.
Google, Meta, and Pinterest require a customer data list from us to determine whether you are already known to them as a user. No profiles are created or extended in the process. Google, Meta, and Pinterest also do not receive your actual data (such as your email address in plain text), but only so-called hashed codes created using one-way encryption. These hashed codes are then matched by Google, Meta, and Pinterest with their own user databases. Google, Meta, and Pinterest cannot decrypt these codes unless the corresponding data is already present in their own user databases. Therefore, Google, Meta, and Pinterest do not receive the customer data uploaded during the process but can only determine whether the data already exists in their systems. If the data is not present, the hashed codes based on the customer data cannot be decrypted. If the data is present, the hashed codes and existing data match, making audience creation possible. Once audiences are created, the uploaded data is deleted.
The legal basis for the use of these features is our legitimate interest pursuant to Art. 6 (1) lit. f GDPR, to achieve the above-mentioned goals and enable successful customer retargeting online. The hashed data matching procedure, particularly the use of one-way encryption, protects our customers’ personal data and prevents Google, Meta, or Pinterest from gaining access to information about individuals who have not already provided such data through their respective accounts.
If you do not wish to receive personalized advertising, you can adjust the privacy settings of the advertising partners here:
Google: https://adssettings.google.com/notarget
Facebook: https://www.facebook.com/settings/?tab=ads
Instagram: https://dede.facebook.com/help/instagram/2885653514995517?locale=de_DE
Pinterest: https://help.pinterest.com/de/article/edit-personalization-settings
In cases where personal data is transferred to the USA by Meta Platforms or Google, the adequacy decision for the USA pursuant to Art. 45 GDPR applies due to the accession of Meta Platforms Inc. and Google LLC to the EU-U.S. Data Privacy Framework. In addition, the transfer of your data to the USA and other third countries is based on the Standard Contractual Clauses (Commission Implementing Decision (EU) 2021/914) in accordance with Art. 46 (2) lit. c GDPR or your explicit consent in accordance with Art. 49 (1) lit. a GDPR.
For more information about how Google uses personal data under the Google EU User Consent Policy, please visit the following link: https://business.safety.google/privacy/
Use of tracking technologies
Our website also uses tracking technologies to collect and store information about how you use our website for marketing and optimization purposes. When you access our website, your browser automatically transmits the following data to our web server: Date and time of access, URL of the previously accessed website (so-called referrer URL), file accessed, amount of data sent, type and version of the browser you are using, your operating system and your IP address. Usage profiles can be created from this data using a pseudonym. Cookies can be used for this purpose, which are stored locally in the cache of your Internet browser. The cookies make it possible to recognize the Internet browser. This data is stored separately from other data that you enter when using our website and is not used to personally identify visitors to this website. This data is not assigned to a specific person. Following statistical evaluations, this data is deleted. You can object to the collection and storage of data at any time with effect for the future.
Using the above-mentioned and other technologies, Hotjar stores the information in a pseudonymized user profile. The information is neither used by Hotjar nor by us to identify individual users or merged with other data about individual users. Further information can be found in Hotjar's privacy policy: https://www.hotjar.com/legal/policies/privacy.
Please note that this website uses Google Analytics with the extension "_anonymizeIp()" and therefore IP addresses are only processed in abbreviated form in order to exclude the possibility of direct personal references.
Use of social media plugins
We use social plugins from Instagram. These functions are offered by Instagram, LLC, 1601 Willow Road, Menlo Park, California 94025, USA. If you are logged into your Instagram account, you can link the content of our site to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate your visit to our site with your user account. We would like to point out that, as the provider of the page, we have no knowledge of the content of the transmitted data or its use by Instagram. You can find more information on this in Instagram's privacy policy: http://instagram.com/about/legal/privacy/
We use social plugins from Facebook. These functions are offered by Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. If you are logged into your Facebook account, you can link the content of our site to your Facebook profile by clicking the Facebook "Like" button. This allows Facebook to associate your visit to our site with your user account. We would like to point out that, as the provider of the page, we have no knowledge of the content of the transmitted data or its use by Facebook. You can find more information on this in Facebook's privacy policy: https://de-de.facebook.com/policy
We use social plugins from the YouTube site operated by Google. The operator of this site is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you visit our site equipped with a YouTube plugin, a connection to the YouTube servers is established. The YouTube server is informed that you have visited our website. If you are logged into your YouTube account, you allow YouTube to associate your visit to our site with your user account. You can prevent this by logging out of your YouTube account. Further information on the handling of user data can be found in YouTube's privacy policy at https://www.google.de/intl/de/policies/privacy
Further information
You can request information about your stored data at any time free of charge and may have the right to correct, block or delete this data. If you have any questions regarding the collection, processing or use of your personal data, as well as in the case of information, correction, blocking or deletion of personal data and for revocation of consents granted, please contact:
Avance Hotel GmbH & CO KG
Am Golfplatz 4
7431 Bad Tatzmannsdorf
Austria